jobid=A.0.0217
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Aareon is the leading provider of SaaS solutions for the European property industry. With our software, we digitise and connect the industry and support our clients in optimising processes and acting more sustainably. Our solutions address major challenges such as climate change, housing shortage, and skills shortage.
We value a working environment where diversity and flexibility are appreciated, cooperation in partnership and mutual support within the team are standard, and learning is seen as an opportunity.
Become part of our international team! Join #OneAareon! We look forward to meeting YOU!
General Support involves post-sale technical and non-technical support for business and end-consumer customers across multiple sub-families. Responsibilities include providing customer service and support via phone, online chat, or text.
Key Responsibilities:
- Provide call center-based customer support for high-volume, low-complexity inquiries.
- Analyze and resolve customer issues for lower-volume, higher-complexity inquiries, typically in an office environment.
- Effectively resolve support tickets.
- Proactively implement ‘deflection’ workflows, such as user guides, to prevent tickets.
- Escalate second-level support requests to relevant development team members.
- Triage functionality requests and common product bugs for prioritization in future roadmap planning with the Product team.
This role ensures efficient and effective support, addressing various inquiries and issues while working to improve the overall customer experience.
Professional applies broad theoretical job knowledge typically obtained through advanced education. Responsibilities typically include:
- Work is closely supervised.
- Problems faced are not typically difficult or complex.
- Explains facts, policies, and practices related to the job area.
or
A Professional requires advanced knowledge of operational procedures and tools obtained through extensive work experience and may require vocational or technical education. Responsibilities typically include:
- Working under limited supervision for non-routine situations and possibly leading daily operations.
- Training, delegating, and reviewing the work of lower-level employees.
- Problems are typically difficult and non-routine but not complex.
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